FAQ

What is your turn around time?

Our turn around time for digital download is 7-10 business days, but this may increase during peak times (Mothers day, Christmas,Valentine’s day ect) Printed illustrations can take up to 7-15 business days to be illustrated, printed and posted

How long does shipping take?

Shipping time for printed/framed illustrations can take up to 6 business days depending on your location, the delivery may increase during peak seasons. We offer free standard shipping Australia Wide. We have an option of fast track order (receive within 3 business days) this is only available for digital copies. 

Shipping delays 

Due to unforeseen border closures and lockdowns we are trying our best to accomodate with the newest restrictions outside of QLD. Exact day arrival is not guaranteed for outside of QLD and is completely out of our control.

I have not received my order confirmation email yet?

Please check your spam folder, if your still have not received within 12 hours of placing your order you may have entered your email incorrectly, if so please contact us at Luova.designss@gmail.com

Where is my digital illustration?

If you ordered a digital download, check your inbox! Also try your spam folder sometimes they end up there. If nothing, your order shouldn’t be far, our artists are still drawing! If it has been longer then 7-10 business days please contact us at Luova.designss@gmail.com and we will get back to you as soon as possible. 

How do upload my photo?

You can click 'upload photo' on the product page

Can you merge seperate photos into the same drawing?

Yes! We can merge two seperate photos to create one illustration, however the photos must be taken from the same or similar angle. Enquire in the contact form.

Can I choose a specific background colour?

Yes of course! Just choose the colour you desire on the product page

Can I get my pet drawn in the photo? 
Yes of course! As long as the pet photo is high quality. Please fill out the business enquire as it is a custom order.

Can I get a refund?

Our products are customised and made to order, we do not offer refunds, if you are not happy with your order please contact us within 48 hours and we will happily adjust it to ensure you are happy!

How do I receive my Digital copy?

Your Digital art is emailed in high-def straight to your provided email. Always check your spam, if you have any issues feel free to contact us!

What size prints do you provide?

We are currently only providing A4 & A3 size but with digital copy you can print whatever size you'd like!