FAQ

-What is your turn around time?

Our turn around time for digital download is 5-7 business days, but this may increase by 5 business days during peak times (Mothers day, Christmas,Valentine’s day ect) 

-How long does shipping take?

Shipping time for printed/framed illustrations can take up to 6 business days for standard and 2-3 business days for express depending on your location, the delivery may increase during peak seasons. We have an option of fast track order (receive within 3 business days) this is only available for digital copies.

- What if objects are covering part of my photo?

We will only draw what we can see, unfortunately if an object is covering the person or dog we can’t draw what would be under the object, please try and find a photo that is in frame. 

- what if my photo is blurry? 

Please try to find a photo that is high quality, having a blurry photo can affect the outcome of the drawing. If your photo is blurry we will do our best to draw it

-Can you draw tattoos? 

We do our best to draw drawing tattoos in the photos but if you have uploaded a photo that is blurry unfortunately we can’t draw them

-What type of photos are best to use?

The best out come for a drawing is to use a clear high quality drawing that is in frame so we can get every detail possible!

-Reply time for emails/Instagram

Currently our wait time is 24 - 48 hours but Our team works to get back to you ASAP

-Shipping delays 

Due to unforeseen circumstances we are trying our best to accomodate with the Aus Post delays. Exact day arrival is not guaranteed for outside of QLD and is completely out of our control.

-I have not received my order confirmation email yet?

Please check your spam folder, if your still have not received within 12 hours of placing your order you may have entered your email incorrectly, if so please contact us at Luova.designss@gmail.com

- Can you do facial features? 

yes! We do do facial features but please make sure your phot is high quality so we can get the details and colours for your drawing, If the photo is really blurry unfortunately we cannot draw facial features 

-Where is my digital illustration?

If you ordered a digital download, check your inbox! Also try your spam folder sometimes they end up there. If nothing, your order shouldn’t be far, our artists are still drawing! If it has been longer then 5-7 business days please contact us at Luova.designss@gmail.com and we will get back to you as soon as possible. 

-How do upload my photo?

You can click 'upload photo' on the product page and select from your camera roll? 

-Can you merge seperate photos into the same drawing?

Yes! We can merge two seperate photos to create one illustration, however the photos must be taken from the same or similar angle. Enquire in the contact form or email us at Luova.designss@gmail.com

-Can I choose a specific background colour?

Yes of course! Just choose the colour you desire on the product page

-Can I get my pet drawn in the photo? 
Yes of course! As long as the pet photo is high quality, we have a people and pets product

-Can I get a refund?

Our products are customised and made to order, we do not offer refunds, if you are not happy with your order please contact us within 48 hours and we will happily adjust it to ensure you are happy!

-How do I receive my Digital copy?

Your Digital art is emailed in high-def straight to your provided email. Always check your spam, if you have any issues feel free to contact us!

-What size prints do you provide?

We are currently only providing A4 & A3 size in prints or frames but with digital copy you can print whatever size you'd like!